Last updated: [Dec. 15 2025]
This Privacy Policy explains how Plug&Brand ("Plug&Brand", "we", "us", or "our") collects, uses, and protects information when you:
Visit our website
Inquire about or subscribe to our Services
Use our subscription-based visual systems and tools
Participate in our trials, Beta programmes, or elsewhere.
We respect your privacy and aim to process your data in a transparent and responsible way.
1. Who We Are
Plug&Brand provides subscription-based visual systems and tools-combining Photoshop templates, plugins, and AI-assisted workflows-to help you produce visual assets more efficiently.
If you have questions about this Policy, you can reach us at:
Email: hello@plugandbrand.com
2. Information We Collect
We may collect the following types of information:
2.1 Contact and Identity Information
Name
Business name
Email address
Phone number
Country or time zone
Social handles or website (if you provide them)
Collected when you:
Fill out contact or inquiry forms
Sign up for a trial, subscription, or Beta programme
Subscribe to our mailing list or elsewhere
2.2 Account and Subscription Data
If you use subscription-based systems or trials, we may collect:
Subscription plan details
Start and end dates
Features or modules enabled
Basic usage status (e.g. “active”, “trial”, “cancelled”)
2.3 Feedback Data
If you participate in our feedback or Beta programmes, we may collect:
Messages, posts, comments, or feedback you voluntarily share
Survey responses and feature requests
Bug reports and usage insights
We may aggregate and anonymise this feedback to improve our tools and roadmap.
2.4 Payment and Billing Information
For payments we typically use third-party processors.
We may collect:
Billing name and address
Tax or business details (if needed for invoicing)
Transaction records (amounts, dates, invoice numbers)
We do not store your credit card number on our own servers.
2.5 Technical and Usage Information
When you visit our website or use certain online components, we may collect:
IP address
Browser type, operating system, device information
Pages visited, time on page, referral URLs
Basic interaction data (e.g. which pages or resources are most used)
When technically possible and appropriate, we may also collect limited usage metrics about how a plugin or tool is used (e.g. feature activations, error logs), primarily to improve stability and user experience.
3. How We Use Your Information
We use your information for the following purposes:
3.1 To Provide and Improve Our Services
Delivering and maintaining subscription-based visual systems
Providing documentation, onboarding, and support
Troubleshooting and improving system stability
Purposes agreed to in the Terms of Service
3.2 To Communicate With You
Responding to inquiries and support requests
Sending invoices and receipts
Providing operational updates (e.g. new features, maintenance notices, compatibility information)
Inviting you to trials, Beta programmes or surveys if relevant
You can opt out of non-essential marketing emails at any time by using the unsubscribe link or contacting us.
3.3 To Process Payments
Managing billing and subscription renewals
Issuing invoices and receipts
Keeping accounting and financial records, as required by law
3.4 To Operate Feedback and Beta Programmes
Providing access to plugin, subscriptions, services, etc.
Analysing aggregated feedback to improve our systems
Testing new ideas with a selected group of users
3.5 To Ensure Security and Compliance
Monitoring for fraud or abuse
Enforcing our Terms of Service and protecting our IP
Complying with legal or regulatory obligations
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember preferences
Understand traffic and usage patterns
Improve performance and content relevance
You can manage cookie settings in your browser. If you disable cookies, some website functionality may be limited.
5. How We Share Your Information
We do not sell your personal information to third parties.
We may share your information in the following cases:
5.1 Service Providers
We use third-party providers for:
Website hosting and content delivery
Payment processing
Email delivery and CRM tools
Analytics and logging
Dependency platforms or project tools
These providers are given only the data necessary to perform their functions and are expected to protect it.
5.2 Third-Party AI and Processing Services
Some features in our systems may use third-party artificial intelligence platforms (such as GPU cloud providers or generative image services) to deliver results.
A. Data Processing: To generate visuals, we may transmit necessary inputs (such as text prompts, reference shapes or images) to these providers.
B. Provider Terms: Your use of our Services implies acceptance that data processing is subject to the privacy policies and terms of these third-party providers. We select providers that aim to protect user confidentiality, but we cannot guarantee the data retention or training policies of every third-party tool.
C. Your Option to Bring-Your-Own-Key: For clients with strict compliance requirements, in some cases, our systems allow you to connect your own API keys (e.g. Freepik, Google AI, etc.). In this case, data processing is governed entirely by your direct agreement with that provider.
5.3 Business Transfers
If we ever undergo a reorganisation, merger, acquisition, or sale of some or all assets, your information may be transferred as part of that transaction. We will seek to ensure any successor respects this Policy or provides equivalent protection.
5.4 Legal Requirements
We may disclose information if required to do so by law or in response to valid legal requests, or to protect our rights, safety, or the rights and safety of others.
6. Data Retention
We keep information only as long as reasonably necessary for:
Providing and improving the Services
Maintaining business and financial records
Meeting legal or regulatory requirements
Resolving disputes and enforcing agreements
When information is no longer required, we will delete or anonymise it where feasible.
7. International Data Transfers
We operate from Egypt, but may use service providers or infrastructure in other countries.
By using our Services, you understand that your information may be transferred across borders and processed in countries that may have different data protection laws than your own. We aim to work with reputable providers and take reasonable steps to safeguard your data.
8. Security
We take reasonable technical and organisational measures to protect your information, including access controls and secure storage.
However, no method of transmission or storage is completely risk-free. You acknowledge that no system can be guaranteed 100% secure.
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights such as:
Accessing the personal data we hold about you
Requesting correction of inaccurate data
Requesting deletion of certain data (subject to legal retention requirements)
Objecting to or restricting certain processing
Withdrawing consent for marketing communications
To exercise these rights, contact us at hello@plugandbrand.com. We may need to verify your identity before fulfilling your request.
You can also:
Unsubscribe from marketing emails using the link in the email
Adjust cookie settings in your browser
10. Children’s Privacy
Our Services are intended for businesses and professionals, not for children. We do not knowingly collect personal information from children under 13 (or under the minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
We will update the “Last updated” date at the top, and
Where appropriate, we may notify you by email or via our website.
Your continued use of the Services after any changes take effect will constitute your acceptance of the updated Policy.
12. Contact
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:
Email: hello@plugandbrand.com