Refund Policy

Clear Terms, No Surprises

Our Refund Policy explains how subscriptions work, what happens when you cancel, and our commitment to fixing any issues you encounter.

Refund Policy

Clear Terms, No Surprises

Our Refund Policy explains how subscriptions work, what happens when you cancel, and our commitment to fixing any issues you encounter.

Last updated: [Dec. 19 2025]

This Refund Policy explains how Plug&Brand (“we”, “us”, “our”) handles refunds and cancellations for:

Subscription-Based Systems and tools
Trials and Beta programmes

Because our work involves digital products, refunds are more limited than for physical goods. We encourage you to read this Policy carefully before purchasing.

1. General Principles

All of our deliverables are digital and cannot be “returned” in the traditional sense.
Our priority is to fix issues rather than issue refunds.
Generally, refunds are not possible due to the nature of digital products—once access is granted, it cannot be reclaimed.

2. 14-Day Refund Window (Only When No Trial Was Available)

If you are a new customer and you did not receive a free trial, paid trial, Beta access, or any other meaningful opportunity to test Plug&Brand before purchase (collectively, “Trial Access”), you may request a refund within 14 days of your initial purchase date (“14-Day Window”).

Eligibility (important):

This applies only to the first purchase on a Plug&Brand account.
This refund option is available only if no Trial Access was available for the plan or offer you purchased at the time of purchase.
If Trial Access was available (even if you chose not to use it), fees paid are non-refundable, except where required by law.
This does not apply to renewals, upgrades, add-ons, or Beta programmes, unless we explicitly agree otherwise in writing.
Because our products are digital, our default is to fix issues first. We may request reasonable troubleshooting details before approving a refund.

How to request: email hello@plugandbrand.com within the 14-Day Window with your purchase details.

3. Subscription-Based Systems

3.1 Recurring Fees

For subscription-based access to generalised systems:

Fees are typically billed in advance for each billing period (monthly/ annually).
You can cancel future renewals at any time by following the cancellation process (or contacting us with 14 days’ notice before renewal).

3.2 Refunds for Subscriptions

Fees paid for the current billing period are non-refundable, except as described in Section 2 (14-Day Refund Window, when no Trial Access was available).
We do not offer pro-rated refunds for unused time.
Once cancelled, your subscription will remain active until the end of the paid period, unless we agree otherwise in writing

4. Trials

We may offer free or paid trials for certain systems:

Trials are for evaluation only and are time-limited.
Features in a trial may be limited compared to full access.

Refunds:

If the trial is free, there is no payment to refund.
If the trial is paid (e.g., a low-cost, time-limited access fee), the fee is generally non-refundable, because it relates to short-term access that is immediately granted.

We recommend you use the trial period to thoroughly test whether the system fits your needs before committing to a subscription.

5. Beta Programmes

Beta programmes often involve:

Early access to features or systems that may be incomplete
Reduced pricing or special offers in exchange for feedback

Because Beta systems are clearly advertised as pre-release and may be unstable or change rapidly:

Fees paid for Beta access are generally non-refundable.

6. Third-Party AI, Tools, and Dependencies

Our systems may rely partly on third-party services (such as AI APIs, hosting, or Photoshop itself). We are not responsible for:

Price changes made by third-party providers
New limitations or restrictions introduced by those providers
Changes in Photoshop or other tools outside the scope of any maintenance plan you purchased

Refunds will not be issued because a third-party provider changed terms, pricing, or functionality. Where possible, we will suggest ways to adapt or connect your own accounts/credits to continue using AI-powered features.

7. How to Request/ Raise an Issue

If you want us to review a special case, please email:

Email: hello@plugandbrand.com

Include:

Your name and business name
The subscription plan or item purchased
Purchase date and amount (and invoice number, if available)
A clear explanation of the issue and any supporting details (screenshots, error messages, a screen recording, etc.)

We will review your request in good faith and respond within a reasonable timeframe, usually within (3-5) business days.